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We’re here to help, and we’ll always work with you to resolve any issues. While we don’t offer refunds or replacements for change-of-mind purchases, you are entitled to a refund or exchange if a physical product we’ve supplied has a major issue.
A major problem includes situations where the item:
If the issue is minor, we’ll repair the item within a reasonable timeframe. If we can’t repair it in a reasonable time, you’re welcome to request a replacement or refund. Please keep your proof of purchase (such as a receipt or paid tax invoice) to help us assist you quickly.
If you have questions or need to discuss special arrangements, we’re always happy to help—please reach out to us before your planned service booking.
If you have questions or need to discuss special arrangements, we’re always happy to help—please reach out to us before your planned service booking.
- has a fault that would have prevented someone from purchasing it if known beforehand,
- is unsafe,
- is significantly different from its sample or description, or
- doesn’t do what we said it would do, or what you requested, and it cannot be easily fixed.